Frequently Asked Questions
Products & Features
Each unit is powered by a built-in solar panel that charges during the day. At dusk, it automatically turns on and creates a flickering flame effect, then turns off at dawn.
No. All Solar Fire Bowls® are fully solar powered with no wiring, plugs, or external batteries required.
On a full charge, it can illuminate for up to 8 hours. Performance may vary depending on sunlight exposure.
No. The flame effect is created using LED lighting, so there is no heat, fire, or safety risk.
Yes, as long as the unit receives enough sunlight during the day to charge, such as near a window or in a sunroom.
Yes. Solar Fire Bowls® are designed with weather-resistant materials and built to handle outdoor conditions year-round.
Ordering & Shipping
Yes. We offer free shipping on all orders.
In-stock items typically ship quickly and may arrive within 2 days when fulfilled through Amazon. Delivery times may vary depending on availability and location.
Pre-order items will ship based on the estimated timeline listed on the product page. Orders are fulfilled in the order they are received.
Yes. Once your order ships, you will receive an email with tracking details.
Returns & Support
We offer a 90-day full refund policy from the date your order is delivered.
Contact our support team with your order number and reason for return. We’ll provide instructions and next steps.
Refunds are processed after the returned item is received and inspected. Funds are issued back to your original payment method.
